Contact information

Contact Information

This page provides the official contact information for Deeds Cardhouse Ltd.

Nothing on this page affects your statutory rights.

Business information

Business name: Deeds Cardhouse Ltd
Business type: Limited company registered in England and Wales
Company number: 16167503
Registered office: 34 Percival Way, St Helens, WA10 4GX
Email: info@deedscardhouse.com
Website: https://deedscardhouse.com

Deeds Cardhouse Ltd is not currently VAT registered unless stated otherwise at checkout, on an invoice, or on a product page.

Customer support

For customer support, order questions, product queries, delivery issues, returns, or refund requests, please contact us by email:

Email: info@deedscardhouse.com

Please include your order number where possible so that we can help you quickly.

Contacting us about an order

When contacting us about an order, please include:

your order number;
the name used on the order;
the email address used at checkout;
a brief description of the issue;
photos or video where relevant, especially for damaged, incorrect, or missing-item claims.

Please do not send payment details, card information, passwords, or unnecessary personal information by email.

Returns and cancellations

Returns, cancellations, and refunds are handled under our separate Returns, Cancellations & Refunds Policy.

For return requests, please contact us before sending anything back so that we can provide the correct return instructions.

Items sent to the wrong address, sent without order details, or sent outside the correct return process may be delayed.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

Please keep the item, packaging, protective materials, and delivery label until the issue has been resolved.

We may ask for photos or video to help assess the issue and raise a claim with the courier where required.

Marketplace orders

If you purchased from Deeds Cardhouse Ltd through eBay, TikTok Shop, or another marketplace, please contact us through that marketplace’s messaging or order system.

This helps keep all communication attached to the order and allows the marketplace process to work correctly.

Response times

We aim to respond to customer messages as soon as reasonably possible.

Typical response time: 1 working day

Business days are Monday to Friday, excluding UK bank holidays.

Response times may be longer during weekends, bank holidays, product launches, high-volume periods, illness, courier disruption, or events outside our reasonable control.

Legal notices

Formal legal notices should be sent to our registered office address unless we agree another method in writing.

For general customer service, please use the email address above.

Privacy

We use customer contact information only for legitimate business purposes, including processing orders, providing customer service, handling returns, resolving disputes, preventing fraud, keeping records, and complying with legal obligations.

Further details are set out in our separate Privacy Policy.

Accessibility

If you have difficulty accessing any product information, policy, order information, or customer service content, please contact us by email and we will do our best to help.

Further details are set out in our separate Accessibility Statement.